FAQs
General
We make our own dark chocolate bars using 2 ingredients as a starting point – nibs and sugar. We take pride in using Callebaut couverture chocolate for everything else. We also source locally where possible and like to engage with our suppliers and get to know them and the stories behind their products.
We keep our creations free of artificial flavours, colours and preservatives because we believe that the chocolate and ingredients should stand out on their own. We use natural flavours such as fruits, nuts, locally roasted coffee beans and vanilla bean.
All of our chocolates are handcrafted in the Inner West in Sydney.
Typically, supermarket chocolate contains vegetable or other oils which are economical in large scale production. As an artisan chocolate creator we dedicate our flavour experience to couverture chocolate which contains cocoa butter. Cocoa butter melts at our body temperature and is the reason why our chocolates have that ‘melt-in-the-mouth’ sensation.
We keep our creations free of artificial flavours, colours and preservatives and they are made using fresh ingredients. For these reasons, our chocolates with fresh fillings should be devoured as soon as you receive them. As a general rule, our chocolates with fillings such as our bon bons, truffles, snack bars and the like will last for 7-10 days from purchase but please do check the used by date. All of our chocolate bars and mendiants have a much longer shelf life as they do not contain water or dairy.
Our handcrafted chocolates will remain fresh and retain their delicate flavours and textures if they are kept at a temperature of less than 20 degrees, in a dry atmosphere away from light and strong aromas.
Ingredients
We love working with different ingredients but do understand that you may have an allergy or intolerance to certain ingredients. It is best to check the ingredient information for each product to be fully informed on what ingredients are used. All our products are handcrafted in an environment that contains tree nuts, gluten, eggs, dairy and soy bean, therefore contact with these ingredients may occur.
We have a dedicated plant based product offering which may be suitable for vegans and those following a plant-based diet, depending on individual requirements and preferences. You can browse our plant based products here.
All of the colours used in our products are plant based. We use natural colours (for eg–freeze dried fruit powders and naturally coloured cocoa butter). We do not use artificial colouring or titanium dioxide. We encourage any customers with dietary requirements to check the ingredients listed on each product.
The majority of our products do not contain alcohol. If a chocolate does contain alcohol it will be listed in its ingredients list.
We have a dedicated plant based product offering which may be suitable for vegans and those following a plant-based diet, depending on individual requirements and preferences. You can browse our plant based products here. We do not use dairy products in these chocolates. All our products are handcrafted in an environment that contains tree nuts, gluten, eggs, dairy and soybean, therefore contact with these ingredients may occur.
Shipping, Delivery & Returns
All our products are delivered within Australia (except our premium bon bon boxes which are available for pick up from Drummoyne, Sydney). As our products are temperature sensitive, we highly recommend having your products delivered to an address where someone can receive the goods personally. We take care in packaging your chocolates to ensure you receive them in optimum condition. We wrap your chocolate with thermal foil and an ice pack (during the warmer months). We also keep a close eye on the weather during the warmer months and may delay dispatch to avoid exposing your chocolate to extreme temperatures.
We do not ship internationally at this stage.
We charge a flat rate of $9.95 and ship with Australia Post and its partners.
Our products are bespoke and are made as fresh as possible. We always aim to dispatch your order as soon as we can. You can expect our chocolates to be dispatched within 3-7 days so please do order ahead of time to avoid disappointment. You will receive a notification when it has shipped.
We ship with Australia Post and its partners.
We also keep a close eye on the weather during the warmer months and may delay dispatch to avoid exposing your chocolate to extreme temperatures. Of course, we will let you know!
After you have received your dispatch notification you can follow its progress via the tracking number provided. We ship with Australia Post and its partners so you can generally expect your package to arrive within 3-5 business days depending on your location. We are not responsible for any delays by third party carriers but will do our best to inform you when delays are likely.
We use a third party carrier for deliveries and as such cannot guarantee that your package will be delivered on or by your requested date. We ship with Australia Post and its partners so you can generally expect your package to arrive within 3-5 business days depending on your location.
The best place to find information about the whereabouts of your package once it has been dispatched is to use the tracking number provided to you within the dispatch notification or to contact Australia Post directly.
We do have a pick-up option by appointment only at designated times. Pick up is from Drummoyne, Sydney during the allocated pick up times. We will let you know the pick up date when you place your order or shortly after then.
Our website and online store area have been carefully designed to provide you with as much information as possible on all of our products to help you make the right selection in store or online. Please use this information and select carefully. Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. We do not exchange products or accept returns for change of mind. We take care in packaging your chocolates to ensure you receive them in optimum condition. We wrap your chocolate with thermal foil and pack into a thermal box with ice (during the warmer months). We also keep a close eye on the weather during the warmer months and may delay dispatch to avoid exposing your chocolate to extreme temperatures. Whilst we would love to replace every bon bon that has been damaged in transit it is not economically feasible for us to do so and you accept the risk of this occurring when you make on on-line purchase. We do not take responsibility for any mishandling, loss (including incorrect address provided) or damage of packages once they have left our premises. We are not responsible for the replacement of your package if it is damaged by any third party carrier. No replacements or refunds will be provided.