Delivering Chocolate with Care

We understand that ordering chocolate online can feel a little delicate — especially during warmer weather. That’s why every deliciously yours order is thoughtfully packed to help ensure it arrives beautifully and in the best possible condition.

Carefully Packed

Each order is securely packed using protective packaging and sturdy shipping cartons to minimise movement and protect your chocolates during transit. We also clearly label all parcels as fragile.

Warm Weather Shipping

During warmer months, we take extra precautions including:

• Dispatching Monday–Wednesday only
  
• Monitoring extreme weather conditions and may hold off on shipping your order during extreme conditions and may delay dispatch to avoid exposing your chocolate to extreme temperatures. Of course, we will let you know!
  
• Providing tracking for all orders

We recommend you purchase an ice pack on warmer days. Our ice packs keep the products cool for over 24 hours.

We also highly recommend selecting Express Post when shipping during the warmer days.

Once Your Order Arrives

Chocolate is best stored in a cool, dry place away from heat and direct sunlight. We recommend bringing your parcel inside as soon as possible after delivery.

If There’s an Issue

If your order arrives damaged or you’re unhappy for any reason, please contact us at carol@deliciouslyyours.com.au with photos and we’ll do our best to make it right.

Yes, we ship all over Australia using Australia Post. We offer a flat rate of $16 for regular shipping and $25 for express shipping.

We offer a flat rate of $16 for regular shipping and $25 for express shipping.

Our products are bespoke and are made as fresh as possible. You can expect our chocolates to be dispatched within 3-7 days so please do order ahead of time to avoid disappointment. You will receive a notification when your order has been completed and shipped.

We ship with Australia Post and its partners. After you have received your dispatch notification you can follow its progress via the tracking number provided. You can generally expect your package to arrive within 3-5 business days after dispatch depending on your location. We are not responsible for any delays by third party carriers but will do our best to inform you when delays are likely.

We also keep a close eye on the weather during the warmer months and may delay dispatch to avoid exposing your chocolate to extreme temperatures. Of course, we will let you know!

We do have a pick-up option from our retail store in Five Dock, Sydney. We will let you know the pick up date as soon as your order is ready. Please let us know if you have a preferred date or time in the order notes and we will do our best to accomodate.

Unfortunately not at this stage.

We recommend to store your chocolate in a cool dry place away from direct sunlight and heat. Avoid fridge use where possible.

Our chocolates with fresh fillings should be devoured as soon as you receive them.  As a general rule, our chocolates with fillings such as our bon bons, truffles, snack bars and the like will last for 7-10 days from purchase.   All of our other products have expiry dates noted on the back of pack.

You can contact us through our contact page. We will be happy to assist you.